Whatnot is a popular livestream shopping platform for buying and selling collectibles like trading cards, comic books, and figurines. As with any app, users may encounter issues that prevent Whatnot from working properly. Here are the most common Whatnot problems and how to fix them.
App Crashing or Freezing
If the Whatnot app is crashing, freezing, or not loading on your mobile device, there are a few troubleshooting steps to try:
- Update the App– Make sure you have the latest version of Whatnot installed. Open your device’s app store, search for Whatnot, and update it if an update is available.
- Restart the App– Force quit the Whatnot app and restart it. This can clear out minor glitches that are causing crashes. On an iPhone, swipe up to close it. On Android, swipe it away in the recent apps view.
- Reinstall the App– Uninstall Whatnot and reinstall a fresh copy from the app store. This will eliminate any corrupted files that could be causing issues.
- Restart Your Device– Perform a full restart of your phone or tablet. This will clear out memory issues that can cause app crashes.
- Check for Software Updates– Make sure your device’s operating system is updated to the latest version. App issues are sometimes caused by being out of date.
Can’t Log In
If Whatnot is not letting you log into your account, try these steps:
- Reset Password– Tap “Forgot your password?” and reset your Whatnot password in case you entered the wrong one.
- Double Check Username– Make sure you’re using the correct email address associated with your Whatnot account.
- Check Internet Connection– Confirm that your WiFi or mobile data is working properly. Whatnot requires an internet connection to log in.
- Reinstall the App– Removing and reinstalling the app can clear out login bugs.
- Contact Support– If you cannot reset your password or your username is definitely correct, reach out to Whatnot’s support team via email for further help.
App Loading Blank Screen
A blank white or black screen when opening Whatnot could indicate:
- Server Issues– Whatnot’s servers may be down for maintenance. Check their status page to see if there are any known issues.
- Update Required– Make sure Whatnot is updated to the latest version. An outdated version can cause blank screens.
- Connection Problem– Confirm you have a stable internet connection. Whatnot requires constant connectivity.
- Reinstall App– Removing and reinstalling the app can resolve blank screen bugs.
- Restart Device– Perform a full restart of your mobile device to clear out any glitches.
Can’t Bid on Items
If Whatnot isn’t letting you bid on live auctions, try these troubleshooting tips:
- Update Payment Method– Make sure a valid credit card or other payment method is associated with your Whatnot account.
- Refresh the App– Close and restart the Whatnot app to clear any bidding issues.
- Enable Bidding– In Whatnot’s settings, confirm that “Enable Bidding” is toggled on under Account Settings.
- Contact Support– If you’ve confirmed your payment method is valid and bidding is enabled, reach out to Whatnot’s support team.
Other Common Issues
Here are some other frequent problems and solutions:
- Choppy Video– This is usually caused by a poor internet connection. Make sure you’re on a strong WiFi or cellular signal.
- No Sound– Confirm your device’s volume is turned up and not muted. Reinstalling the app can also fix sound issues.
- Can’t Message– Check your internet connection. Reach out to support if you still can’t send chat messages.
- Missing Orders– Contact the seller first to resolve any missing or incorrect orders. If that doesn’t work, email Whatnot’s support team.
- Can’t List Items– Make sure your seller account is approved and listings are within Whatnot’s allowed categories.
Contact Whatnot Support
If you continue having problems with Whatnot that you can’t resolve yourself, reach out to their customer support team:
- Email– Email email@example.com and explain your issue in detail. Include screenshots if relevant.
- Twitter– Tweet @Whatnot with your issue. Their support team monitors Twitter closely.
- Reddit– Post on r/whatnotapp to see if other users have experienced similar problems.
- Discord– Join the Whatnot Discord server and ask for help in the #support channel.
- Help Center– Search Whatnot’s Help Center for answers to common questions.
When contacting support, be as detailed as possible in describing your problem. Include your username, screenshots, and steps you’ve already tried. The more info you provide, the faster Whatnot can investigate and resolve the issue.
Preventing Whatnot Problems
Here are some tips to avoid issues with Whatnot in the first place:
- Keep the app updated to the latest version.
- Use a stable, high-speed internet connection.
- Restart your device and the app before each Whatnot session.
- Double check your username, password, and payment methods are correct.
- Only contact support if you can’t resolve an issue yourself.
- Be familiar with Whatnot’s rules and restrictions for buyers and sellers.
- Review seller feedback and shop with reputable sellers when possible.
This is how you can avoid and fix the most common problems with Whatnot. With its social features and lively auction events, Whatnot provides an exciting way to buy and sell collectibles when the app is working properly.