How to fix Truist online banking not working?

Gone are the days when you had to visit the bank physically to carry out simple banking activities, like balance checks or to get personalized insights, etc. Now is when all banks allow you to access all data and information under one roof. One such is the Truist Bank App, which handles everything related to your banking activities.

However, this app has been facing trouble lately, frustrating and disappointing users. Hence, our experts have reviewed the problem from the deep within and checked the major reasons triggering the error. In addition, the guide also outlines the possible methods to resolve the error for good. So, think no more and scroll down the page to the end and fix the trouble in the least possible time.

What is Truist App?

Before we dig deep into the Truist online banking not working error, let’s introduce the Truist App to get a better idea. Truist is a banking application that helps you manage all your banking-related activities under one roof. Banking with the Truist is seamless and hassle-free. All you have to do is register with your credentials and get started.

You can check your account balance, carry out transactions, move money, pay your bills, and everything in between with the swipe of your fingertips. Truist takes care of banking and controls finances with confidence. You can easily care for banking while enjoying innovative features and more ingenious technology.

All in all, it is a secure method for users to access their bank accounts and get essential things done in time. The Truist app also allows you to upload receipts and attach them to transactions in simple steps. While the application is carefully designed, it is still prone to errors and glitches. But thankfully, the error is temporary, and you can quickly fix them in a few clicks.

So, what keeps you waiting? Scroll down the page and find the possible reasons and potential solutions to fix the problem permanently.

Why Is Truist App Not Working?

Wondering what exactly is triggering the Truist App not working error? Several reasons might lead to the trouble, be it poor internet connection or server maintenance issues. Hence, we have outlined some prominent reasons for the trouble. Check them out and pick a solution accordingly.

  • Technical Glitches: The first and primary reason this banking app is not working is the technical bug or glitch. A minor error in the app can lead to trouble; hence, you should keep your phone up-to-update to avoid such hassles.
  • Using a VPN: The second most common cause that makes the error happen is the use of a VPN on your phone. It sometimes restricts your phone from accessing the app based on the location, thus generating the error message.
  • Outdated Version: You will definitely face trouble if you use an outdated app version. Since developers stop resolving errors in the outdated version, it automatically leads to problems when accessing the app.
  • Your internet isn’t working properly: The following common cause of appearing Truist app not working error is a poor-quality internet connection. Since it is an internet-oriented app, you will face an error if you are not connected to a stable internet source.

The 5 Possible Solutions to Fix the Truist App Not Working Error

Wondering how to resolve the Truist App not working error? Fret not, as we are here to assist. Our experts have reviewed the error from the inside and out and outlined the five best solutions to resolve it. Follow the instructions carefully and methods sequence-wise to fix the problem. Without wasting a second, let’s get started.

1.      Check if the server is down.

Before jumping into the complex methods or hassle, check if the app’s server is appropriately working. Look, you cannot resolve any error occurring at the server end. Hence, checking if the server is down or under maintenance is advised. For this, you can check the Truist app community page or contact customer support to know about the same.

If the problem is occurring at the server or is simply under maintenance, you can just sit back and relax and wait until the server issue resolves.

2.      Update the App

Outdated app versions are prone to errors and glitches; hence, if your Truist app is constantly crashing or working inappropriately, then worry not and update the app in a few clicks. Go to the Play Store and search for the Truist App. If the update is available, then you’ll find the “Update” option in front of the app. Click on it and update the Truist app to the latest version available.

3.      Uninstall and Reinstall the app

As mentioned above, the error can happen due to technical glitches or bugs; hence, you are advised to uninstall the app and reinstall it again to remove the minor bug. For this, you can simply press and hold the app icon and click the Uninstall button. Wait for a few minutes and go to the Play Store to download the app again. Launch it, and see if it is working or not.

4.      Check your login credentials

If the error still persists even after following all the solutions mentioned above, then it is advised to check your login credentials and make sure you are entering the right information. Sometimes the error appears when you enter the wrong details in the respective fields; hence, enter your username and password again, and see if this fixes the error.

5.      If nothing works, check your internet connection.

Are you still facing the error? Well, then, it’s time to check whether you are connected to a stable internet source or not. Since Truist is an internet-based app and requires an uninterrupted internet connection, you must ensure the network connectivity before contacting the customer support. You can either reset network settings or change the internet source to remove the error.


The guide on how to fix the Truist online banking not working error ends here. If you find it useful, then share it with others and leave your valuable feedback in the comments below. Follow the methods listed above sequence-wise to avoid any unnecessary hassle.

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