How to Fix Commsec Login Not Working?

Whether you are kicking off your investing journey or starting as a seasoned investor, Commsec can help you get more value for money. It is an award-winning online broker that has been facilitating the journey of investors for more than two decades.

This online platform makes information quicker to understand, so you can start trading off right away. All you have to do is sign up with Commsec and access the tools and support you require to trade with confidence. It offers up-to-date market deets, industry and economic commentary, and products to help you diversify and support if you need it.

Its login window is the key point of connection that bridges the gap between investing experts and users. But what if you are unable to log into the Commsec account or facing Commsec Login not working error?

If that’s so, then stop panicking and use the methods listed below to resolve the error for good. Our experts have analyzed the problem in detail and compiled the potential triggers causing the error to happen. Moreover, we have brought you complete details about how to get rid of the Commsec login not working error. So, let’s dive in.

A Quick Tidbits to Commsec

New to Commsec and looking forward to the details? Before facing the real problem, let’s get a quick overview of the platform to make you understand what’s the hype all about. Commsec is Australia’s leading online broker that has been serving the domain for more than 20 years.

It helps investors make seamless trade to get the maximum profit. You can easily link your CDI account to your Commsec trading login and get benefits from low brokerage costs, thus settling all your trades easily.

In addition to delivering quick and reliable information, this platform makes trading a breeze with its NetBank login. So, look no further and log into the Commsec account to take advantage of their great benefits, including their mobile app, so you can trade on the go.

What triggers the “Commsec Login not working” error?

Although Commsec is a dedicated platform to offer innovative trading ideas and makes investment a breeze, it is also susceptible to errors that require immediate attention. One such problem users recently complained of is “Commsec Login not working” trouble.

Most Commsec users report that they are not able to access their dashboard for an extended time, thus affecting their daily benefits and revenues. Hence, to lend you a hand, our experts have delved into the problem and come up with the significant triggers leading to such an irksome error.

Here’s a quick rundown of the potential culprits behind the trouble.

  • Unstable internet connection

The leading cause of the Commsec Login not working error is a patchy internet connection. This platform is bound to work only with a stable network source, thereby creating trouble if your system is connected to an unstable or poor internet connection. Make sure to check your network and switch to another source for the appropriate functioning of the portal.

  • Incorrect information

The second major cause that makes you unable to access the Commsec dashboard is inappropriate login details. It’s no wonder that you can log into your Commsec account only and only if you enter righteous details. One simple typo, and you’ll be kicked out of your account in no time. Passwords are usually case-sensitive; hence, make sure you enter them appropriately to avoid such a hassle.

  • Faulty browser cache

It might be possible that junk files accumulated in your browser’s cache memory are interfering with your login window. Hence, it’s always advised to keep your cache memory in check to avoid getting stuck amidst the login process ever again.

  • Compatibility Issues

If you are using Commsec mobile app and unable to log into the account, chances are high that the app isn’t compatible with your device. Commsec mobile application supports iPhones operating on iOS 12 or beyond and Android with 5.0 and later. Make sure you have the latest version of the app installed to avoid this hassle.

  • Server-end issues

Let’s admit that you are not always responsible for the Commsec Login not working error, as sometimes the glitch happens at the server’s end. While the website is thoughtfully designed, it sometimes faces unnecessary hitches, leading to annoying error messages. And believe it or not, you are totally helpless in that case. That’s why, if the error is occurring on the server side or due to a technical bug, all you can do is sit back and wait for developers to resolve the issue.

Here’s How to Resolve the “Commsec Login not working” Error

Now that you’ve got the basics of the error, it’s time to work on the solutions and bid farewell to this trouble right away. We have listed a few effective solutions below to get the job done. Scroll through the guide to the very end, and get some practical solutions handy to fix the error for good.

1.      Reset the network settings

The easiest solution to resolve the Commsec Login not working error is to reset the network settings to connect your system with a stable, continuous internet connection. If resetting the network setting doesn’t help, immediately switch your current network source to something effective and see if that resolves the trouble.

2.      Enter the right client Id and password

If changing your network source doesn’t do the trick, then it might be possible that the error is occurring due to an incorrect client ID or password. Hence, it’s advised to cross-verify the information you enter in the login window to avoid trouble.

If you forget the client ID, use the steps below to retrieve it in seconds.

  • Go to the Commsec Login window and click on the Forget Client ID option.
  • A new page will open where you must confirm the account details by entering your First Name, Last Name, and Date of Birth.
  • Tap the Continue button, and you’ll receive your ID on the registered email address. Please note that if you are a CommBank customer, your Commsec client id is different from your NetBank client number.

Use the steps below to reset your Commsec password.

  • Click on the Forgot button available in the Password box on the Commsec Login Window, and move to a new tab.
  • Fill in your client ID and mobile number in dedicated boxes.
  • Follow the prompts to get your SMS security code. Remember that the code will be sent only to the registered mobile number; hence, keep it handy to make this process a breeze.
  • Enter the security code in the box, and tap the “Proceed” button to create a new login password.
  • Now, use this new password to log into the Commsec portal, and see if this helps you resolve the Commsec Login not working error.

3.      Clear the browser cache memory

If the error still persists, then it’s time to clear out your browser’s cache memory and cookies and free your browser from faulty or corrupted junk files. Here’s how to do it.

  • Open the browser and expand its menu using three vertical dots in the corner.
  • A detailed menu will appear on the screen. Locate the More Tools option and move further to Clear Browsing Data.
  • Put a check beside Cookies and other site data and cache images, and then tap on Clear Data to get it done.

Similarly, if you are using a Commsec app, consider clearing the app cache memory and try logging into your account again.


That’s how to resolve the Commsec Login Not Working error. We hope our guide has inspired you to start off the journey of fixing the Commsec login, so you can access the dashboard and bring your trading journey back to life.

Commsec is one of the leading investment solutions for both beginners and seasoned investors. It offers a multitude of unique investment ideas, so you can get the best out of trading without seeking additional help from others. Use the methods listed above to fix the login trouble and enjoy a seamless and hassle-free trading experience.

Leave a Comment